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Call us at (800) 940-3002  
Virginia State Corporation Commission Bureau of Insurance
Tyler Building
1300 E. Main St.
Richmond, Virginia 23219
Toll Free Phone: (Virginia Only) 1-800-552-7945
TDD Phone: 804-371-9206

The Life and Health Market Regulation Division monitors the market activities of companies within the Life and Health classes of insurance and monitors agents in all classes of insurance. There are six functional sections, whose responsibilities are described below:

Consumer Services: This section logs, investigates and works toward resolution of complaints about agents, agencies and companies. They make recommendations for disciplinary action where necessary. Consumer Services representatives also provide consumers with information and answer insurance-related questions.

Market Conduct: This section performs field examinations of insurance companies to ensure their business practices are in compliance with Virginia’s insurance laws and regulations.

Forms and Rates: This section reviews policies and contracts to ensure they are in compliance with statutory and regulatory requirements. They also review and, for certain lines, may approve premium rates.

Research: This section assesses the impact of major issues affecting the insurance industry, develops regulations and proposes legislation relative to the issues. They participate in legislative studies, undertake consumer research projects and develop guidebooks to promote awareness of insurance issues and standards.

Office of the Managed Care Ombudsman: This section helps consumers who have Managed Care Health Insurance Plan (MCHIPs) products understand their rights of appeal of adverse decisions by MCHIPs.

Outreach Coordinator: Insurance Consumer Outreach serves and protects by providing education, information, and assistance to consumers. This section accomplishes this mission by coordinating all life and health consumer outreach programs, including special programs for senior citizens.

External Appeals: In addition to the traditional services provided by this division, Life and Health Market Regulation also has a section dedicated to the external review of final adverse decisions rendered by managed care health insurance plans.

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